Get to know the FWO
The office of the Fair Work Ombudsman (FWO) is an independent government agency. It
helps employers and employees understand their rights and responsibilities under
Australian workplace laws. It also works with you to resolve workplace issues. All its
services are free!
What the FWO can do for you
The FWO is here to listen and to help. It can:
- give you accurate information on your work rights including rates of pay
- check if your employer is following Australian workplace laws, such as paying you
- offer advice and support on workplace issues
- help you resolve workplace issues.
The FWO helps international students
International students have the same work rights as all workers in Australia. The FWO
gives advice and support to all workers in Australia, including international students. it is
safe for you to reach out to the FWO if you need help.
You won’t lose your visa by talking to the FWO
It’s not the FWO’s job to check your visa. You can get general advice from the FWO or
report issues without giving your name. If you have breached your visa (like working too
many hours), the FWO can still help with issues like underpayment.
If you want, the FWO can also share your information with the Department of Home
Affairs, who generally won’t cancel your visa if there is evidence your workplace rights
have been breached.
FWO’s services are available in many languages
Language is not a problem when contacting the FWO. You can access their services in
different languages – all for free.
How to contact the FWO
It’s easy! Just call 13 13 94.
Helpful resources and links-
Visit www.fairwork.gov.au/internationalstudents for more
information on working in Australia as an international
Watch this short video on working in Australia. It’s available in
Youtube - https://www.youtube.com/playlist?list=PLu9hkBtGA1TswFouDgVkFsp7GC-
Download the free Record my Hours app to keep track of your
working hours. You can also keep other work-related
information such as your roster using the app. This app is
also available in 18 different languages.
Download the app! https://www.fairwork.gov.au/app.
Use the PACT Calculator (Pay and Conditions Tool) to find
your correct pay rate and other entitlements at work.