Role of the Fair Work Ombudsman

The office of the Fair Work Ombudsman (FWO) is an independent government agency. It helps employers and employees understand their rights and responsibilities under Australian workplace laws.

Get to know the FWO

The office of the Fair Work Ombudsman (FWO) is an independent government agency. Ithelps employers and employees understand their rights and responsibilities underAustralian workplace laws. It also works with you to resolve workplace issues. All itsservices are free!

What the FWO can do for you

The FWO is here to listen and to help. It can:

  • give you accurate information on your work rights including rates of pay
  • check if your employer is following Australian workplace laws, such as paying you correctly
  • offer advice and support on workplace issues
  • help you resolve workplace issues.

The FWO helps international students

International students have the same work rights as all workers in Australia. The FWOgives advice and support to all workers in Australia, including international students. it issafe for you to reach out to the FWO if you need help.

You won’t lose your visa by talking to the FWO

It’s not the FWO’s job to check your visa. You can get general advice from the FWO orreport issues without giving your name. If you have breached your visa (like working toomany hours), the FWO can still help with issues like underpayment.

If you want, the FWO can also share your information with the Department of HomeAffairs, who generally won’t cancel your visa if there is evidence your workplace rightshave been breached.


FWO’s services are available in many languages
Language is not a problem when contacting the FWO. You can access their services indifferent languages – all for free.


How to contact the FWO
It’s easy! Just call 13 13 94.


Helpful resources and links

Visit www.fairwork.gov.au/internationalstudents for moreinformation on working in Australia as an internationalstudent.

Download the Fair Work Ombudsman (FWO) (PDF 727KB) flyer to learn how they can support you with any concerns about your workplace rights.

Watch this short video on working in Australia. It’s available inmany languages.

Download the free Record my Hours app to keep track of yourworking hours. You can also keep other work-relatedinformation such as your roster using the app. This app isalso available in 18 different languages.

Download the app! www.fairwork.gov.au/app.

Use the PACT Calculator (Pay and Conditions Tool) to findyour correct pay rate and other entitlements at work.

https://calculate.fairwork.gov.au/findyouraward


Translations of the Role of the FWO flyer are available on our resource hub.

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