International Student Hotline
1300 363 079 - Monday to Friday 8.00am to 6.00pm
The Australian Government is committed to providing the highest quality education system and making sure that international students receive the support they need while they are studying.
If you are having problems with your study, safety, accommodation or at work, you can call the International Student Hotline, which is operated by the Department of Education, Employment and Workplace Relations (DEEWR):
- For advice on who you should contact, or
- To report your concerns.
There is no need to give your name.
Your education and training institution must help you with safety and welfare issues
Your education and training institution is required by law to assist you with problems which may arise when you are studying with them. They must also have a staff member for you to contact if you are having problems with adjusting to life and study in Australia.
- Make sure you know the contact person at your institution
- Always contact this person for help when you experience problems
Contact information:
Safety
If you feel threatened or have been injured, you should report the matter to the police in your state/territory.
Discrimination
If you believe you are experiencing discrimination at your educational institution, at work or elsewhere, contact the Australian Human Rights and Equal Opportunity Commission on 1300 656 410. www.hreoc.gov.au
Accommodation
If your accommodation is unsuitable, or you think your rent is too high, contact the Tenants’ Union or Advice Service in your state/territory.